Contact Us
Contact Us
We’re here to help with your Pixel LED Effects experience! Whether you need technical support, have questions about our products, or want to share feedback, don’t hesitate to reach out.
Support Channels
Technical Support
For help with downloads, installation, or using our effects:
- Email: [email protected]
- Response Time: We aim to respond within 24-48 hours
General Inquiries
For business inquiries, partnerships, or general questions:
- Email: [email protected]
- Subject: Include “Pixel LED Effects Inquiry” in your email
Bug Reports & Feature Requests
Found a bug or have a suggestion for improvement?
- Email: [email protected]
- Include: Your software version, LED setup details, and steps to reproduce any issues
Before Contacting
Please check our resources first:
- Installation Guide - Step-by-step setup instructions
- FAQ - Answers to common questions
- Guides - Additional documentation and tips
What We Need From You
To help us assist you better, please include:
- Software Used: LedEdit, Jinx!, Glediator, etc.
- LED Setup: Matrix size, LED type (WS2812B, etc.), controller
- Error Messages: Any specific error messages you’re seeing
- Steps Taken: What you’ve already tried
Business Hours
- Support: Monday - Friday, 9:00 AM - 6:00 PM CET
- Response Time: Within 24-48 hours during business days
- Emergency Issues: For critical technical issues, mark your email as “URGENT”
Community
Join our community for tips, tricks, and inspiration:
- Forum: Pixel LED Effects Community Forum (coming soon)
- Social Media: Follow us for updates and tutorials
Feedback & Suggestions
We love hearing from our users! Your feedback helps us improve our products and services. Share your thoughts about:
- Effect quality and variety
- Software compatibility
- Documentation and guides
- Website experience
Pixel LED Effects is committed to protecting your privacy. We only use the information you provide to assist with your inquiry and improve our services.